Privacy Policy 

Who We Are

We’re Louise Hendey Counselling and Therapy, a counselling service based in the UK. Looking after your privacy is very important to us. Whenever you share personal information, we treat it with care and respect.

If you ever want to get in touch about how your information is used, you can reach us at:

Email: therapy@louisehendeycounsellingandtherapy.com

Phone: 07909578954

The Information We Collect

To give you the best possible support, we may need to collect:

Your name, contact details, and date of birth.

Information you choose to share during counselling sessions.

Notes we take to help us support you.

Payment details if you pay for sessions online.

Basic website data (like cookies or IP addresses) so our site works smoothly.

How We Use Your Information

We use your information only for reasons that help us provide counselling and run our service responsibly:

To arrange and deliver counselling sessions.

To keep in touch with you about appointments or enquiries.

To keep accurate records, as required by professional standards.

To process payments securely.

To improve our website and services.

To meet legal or professional obligations.

Our Legal Grounds

Under UK GDPR, we’re allowed to use your information because:

You’ve given us consent.

We need it to provide the service you’ve asked for.

We’re required by law to keep certain records.

We have a legitimate interest in running our service safely and effectively.

For sensitive health information, we’ll always ask for your clear consent.

Sharing Your Information

We don’t sell your information. We only share it when necessary:

With counsellors working within our service.

With trusted IT providers who keep our systems secure.

With regulators or legal authorities if the law requires it.

How Long We Keep Your Information

We keep counselling records for 7 years, in line with professional guidance. Website data is kept for shorter periods. After that, your information is securely deleted or anonymised.

Your Rights

You’re in control of your information. You can:

Ask for a copy of the information we hold about you.

Ask us to correct anything that’s wrong.

Ask us to delete your information (“right to be forgotten”).

Limit how we use your information.

Ask us to send your information to another provider.

Withdraw your consent at any time.

Just contact us at therapy@louisehendeycounsellingandtherapy.com if you’d like to use any of these rights.

Keeping Your Information Safe

We use secure systems, encryption, and restricted access to make sure your information is protected.

Cookies

Our website uses cookies to make things easier for you. You can change your cookie settings in your browser at any time.

If You’re Worried

If you’re unhappy with how we handle your information, please let us know. You also have the right to contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Updates

We may update this policy from time to time. If we do, we’ll post the new version on our website with the updated date.