Legal Notice

1. Privacy & Data Protection

We take your privacy seriously. Any personal information you share with us is handled in line with the UK GDPR and the Data Protection Act 2018.

We only collect information needed to provide counselling and manage appointments.

Sensitive health information is treated with the highest level of confidentiality.

You have rights to access, correct, or request deletion of your data.

For full details, please see our Privacy Policy.

2. Terms of Use

By using this website, you agree to:

Use the site for lawful purposes only.

Respect our intellectual property (content, logos, and materials).

Understand that information on the site is for guidance only and not a substitute for therapy or medical advice.

3. Professional Disclaimer

Counselling services offered here are not a replacement for medical treatment.

If you are in crisis or feel unsafe, please contact emergency services (dial 999 in the UK) or NHS 111.

Confidentiality is respected, but there are legal exceptions (e.g., safeguarding concerns, risk of harm).

4. Cookies Notice

Our website uses cookies to improve your experience.

Some cookies are essential for the site to function.

Others help us understand how visitors use the site.

You can manage or disable cookies through your browser settings.

5. Professional Registration

We are registered members of NCPS and follow their ethical framework.

Business name: Louise Hendey Counselling and Therapy

6. Accessibility & Equality

We are committed to providing inclusive services in line with the Equality Act 2010. If you have specific accessibility needs, please let us know so we can support you if at all possible.

7. Complaints

If you have concerns about our services, please contact us directly. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Image Rights
The following Unsplash images have been added to the site:

Photo by Jei Lee on Unsplash
Photo by Toa Heftiba on Unsplash
Photo by Anthony Tran on Unsplash
Photo by Shane Rounce on Unsplash
Photo by Anthony DELANOIX on Unsplash
Photo by Andrew Small on Unsplash
Photo by Lotus Design N Print on Unsplash
Photo by raquel raclette on Unsplash
Photo by Erol Ahme